What are your estimated shipping times? All parcels are shipped second class Royal Mail - approx 3-8days.

How long are your processing times? We try our best to get orders out ASAP however, I am a one person small business so shipping may vary during busier periods. 
Where do you ship to? We currently only ship to the UK - however we are happy to quote International so please get in touch. 
How much is shipping? We offer FREE shipping on all orders over £40. Standard second class shipping is £3.50


What is your return policy? Our diffusers have a 1 year factory warranty but are eligible for a return or exchange within 30 days of purchase. View our full return and exchange policy.

Ceramic Diffusers:

Is there a diffuser manual? Yes, you will find a detailed user manual with your diffuser. 
Do your diffusers come with a warranty? Yes, our diffusers have a 1 year factory warranty. 
Do Stone Diffusers need to be plugged in? Yes, the metal & co Ceramic Diffuser does need to be plugged in to be used. Each diffuser comes with a five-foot-long power cord. Because of the cord’s length, it is easy to hide.

Essential Oils:

Are your essential oils 100% pure? Yes, merak & co essential oils are all 100% pure, non-diluted, with no added fragrance. 
Why are some of your essential oils certified organic while some are not? We source our essential oils from over 20 different countries. Some countries have organic certification systems in place, while others have more complex systems. Regardless, all Merck & co oils are non-GMO, pesticide-free, and never tested on animals.
Where are your oils sourced from? We source essential oils from more than 20 countries around the world. From France to Brazil we choose places that make the highest-quality products — so that we can bring the best essential oils from around the globe directly to you.
Which oils are safe for pregnancy and babies? The best thing to do before using essential oils is chat with your doctor. In a diffuser, we recommend using small amounts of essential oils when pregnant (approx five drops); and when it comes to newborns, we recommend waiting three months before using essential oils. But your doctor will know best, as we all react differently.

These are the products we recommend starting with once you’ve spoken to your doctor: Lavender, Bergamot, Grapefruit, Lemon, Frankincense and Ylang Ylang.

Can I diffuse essential oils around my pets? Our pets are as unique as us. The first thing we suggest doing is checking with your vet—your animal may be more sensitive than others, so your vet will know best. However, using essential oils in a diffuser means they are highly diluted with water and only misted into the atmosphere in small doses. This is far less intrusive than most of the cleaning products we use in our homes, around our pets every day. 

We have found that most essential oils are okay to use around animals. Products such as Ylang Ylang, Eucalyptus, Lemon, Grapefruit, Sweet Orange, Bergamot and Tea Tree, should be used sparingly, if at all, as they are quite strong. If you would still like to diffuse one of these scents, we suggest limiting the amount to approximately one to five drops. 

Frankincense, Geranium, and Rosemary are great choices to diffuse. The majority of essential oils are perfectly okay to diffuse around your pets.

We also suggest turning your diffuser off when your animals are home alone, just in case they do become agitated by the scent. Do not use essential oils directly on your pets skin and keep our of reach incase of ingestion.

What is the shelf life of your essential oils? All of our products have a 12month shelf life. Our bottles are designed to keep light from reaching the oils, however we still advise storing them in a room-temperature environment and out of direct sunlig